Frequently Asked Questions
Everything you need to know about shopping with PrettyFIT
How do I determine the right shoe size for me?
We provide a detailed size guide on every product page. Since fit can vary between styles, we recommend measuring your foot length in centimeters and comparing it to our chart for the most accurate fit.
What is your return and exchange policy?
We offer a 14-day return and exchange policy for all unworn items in their original packaging. Please note that sale items are final sale and cannot be returned unless they are defective.
How long will it take to receive my order?
Standard domestic shipping typically takes 3-5 business days. International shipping times vary by location but generally range from 7-14 business days. You will receive a tracking number as soon as your order ships.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Apple Pay and Google Pay for a seamless checkout experience.
Are PrettyFIT products made from genuine leather?
Yes, many of our premium collections are crafted from high-quality genuine leather. Material details are specified in the 'Product Details' section of each individual item's page.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific destination.